If you’ve ever worked in a job that had close and constant communication with clients, you know how often the phone rings or the computer dings with a new email notification.

For those of us in the communication business, it is NONSTOP!

In the same way, if you work with a company (like Posse) that handles some aspect of your business, you know that despite the best…

intentions of all parties involved,sometimes trying to get in touch with someone is like playing a game of phone or email tag. The person you’re trying to reach might be out of the office or your email could get lost in an over-capacity inbox. It could even be after business hours when you realize something needs to be taken care of first thing the next day.

A better way to communicate and resolve issues quickly and efficiently is necessary for the sanity of everyone involved!

Here at Posse, we’re always looking for new ways to work with you more efficiently. That’s why we have decided to integrate Zendesk into our daily routine. It will help us provide better client support and customer service.

What the heck is Zendesk?

Zendesk is a customer support software that allows communication between you (the customer) and us (the support) to be easier and more efficient.

How does it work?

Say a page on your website isn’t working properly, or you need to add updated information. Instead of playing email or phone tag with us, you can submit a ticket with the details of your issue that will go straight to the right person in our office. Bing-bang-boom, your problem gets fixed, and everyone is happy!

So, how do I submit a ticket?

Submitting a ticket is simple, just follow these steps:

  1. Head over to our website.
  2. Find the green “Help” button in the bottom right corner and click on it.
  3. Enter your name, email, and the details of your issue in the text boxes.
  4. Hit send.

Voila! It’s on its way to us, where the dedicated Posse ninjas will address and resolve your problem ASAP!

Now, wasn’t that better than calling, leaving a message, missing the returned call, returning the missed return call and leaving another message…