How Social Listening & Monitoring Helps Brands Succeed
If a customer walks up and asks you a question or pays you a compliment, would you ignore them? Of course not. That’s typically not how we respond to any kind of positive reinforcement. The same mentality should apply to conversations happening about your brand online. Being proactive about social monitoring and social listening is more important now than ever. 59% of Americans who use social media say that social customer service has made it easier to resolve customer complaints, [...]